Writing教学设计第一课时

应用文写作——投诉信教学设计

教学目标：学会写应用文体中的投诉信

课型：新课

教学重点：投诉信的注意事项以及模板

教学难点：具体情况具体分析

教学方法和手段：讲解

教学过程

应用文写作

投诉信

例3 假如你是李华,乘飞机从北京到伦敦旅行。到达目的地取行李时你发现行李箱破损,部分物品遗失。你与相关人员交涉无果,于是打算向航空公司写一封投诉信。 内容主要包括: 1. 说明个人相关信息(航线:航班MMYZ577;时间:August 28th); 2. 反映情况; 3. 希望尽快得到解决。 注意:1. 词数100左右; 2. 可以适当增加细节,以使行文连贯; 3. 开头和结尾已为你写好,不计入总词数。

Dear Sir/Madam, __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Looking forward to your early reply! [试题分析] 本文要求给航空公司写一封投诉信,信的格式已经给出,因此只需根据要求写出要点即可。写作时要注意: ①时态:一般过去时;人称:第一人称。

②写作要点:个人信息;投诉的缘由;提出诉求。

③语境词汇:complain for; hope for; find sth broken; take it seriously, etc. [常用词句模板] ①I am writing to make a complaint about…

②One annoying aspect of your service is…

③I have been pleased with your services for years,but now I feel very disappointed. ④I would like to draw your attention to the problem/fault…

⑤I am writing to inform you that I find…unsatisfactory. ⑥One reason is that…Besides/In addition…

⑦It would be highly appreciated if you could…

⑧I believe you will take my complaints seriously and…

⑨I would like to get this matter settled by the end of this month. ⑩I could not be more satisfied if you can kindly…

[写作技巧点拨]

①写作思路:自我介绍→表达所要投诉的问题→写明投诉的原因、问题的经过及产生的后果→提出解决方案。

②注意事项:一般来说,投诉信用于写信人对某项服务或某个产品表达不满,经常发生在自己作为消费者利益受损或者自己的正常工作、学习、生活受到干扰的情况下,写信时语气要冷静、有礼,陈述事实客观、准确,信中需明确提出解决方式并表达期待尽快解决的心情。

投诉信模板：

Dear ______,

I am ______(自我介绍).I feel bad to trouble you but I am afraid that I have to make a complaint about ____.

The reason for my dissatisfaction is ______(总体介绍).

In the first place, ______(抱怨的第一个方面). In addition,

______(抱怨的第二个方面).Under these circumstances, I find it ______(感觉)to______(抱怨的方面给你带来的后果).

I appreciate it very much if you could ______(提出建议和请求), preferably ______(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限).

Thank you for your consideration and I will be looking forward to your reply.

Yours,

Li Hua

投诉信范文：

Dear Sir/Madam,

I'm a Chinese passenger who took your Flight MMYZ 577 from Beijing to London on August 28th. I'm writing to complain for the following reasons, hoping for your timely solving.

My luggage bag was broken when I got it at the airport. And some of the articles were lost, among which was a pair of precious sports shoes. What was worse, I reported it to some of the staff on duty but got no satisfying results, with which I've been so unhappy. I just can't imagine how a company with a good reputation can do such a thing! I do hope you'll take it seriously and get it settled as soon as possible.

Looking forward to your early reply!

Yours

Li hua