Learning about Language教学设计及课堂实录

Book7 Unit3

Listening And Writing（投诉信）教学设计

郑中钧中学英语科组

钟婉章

一．教学背景分析

教材内容:第七模块第三单元“语言运用”（Using language）的“读，议，听”（Reading,Discussing,Listening）以及“说与写”（Speaking and Writing）的整合。

课标要求：《普通高中英语课程标准（2017年版）》提出“在语言运用过程中，各种语言技能往往不是单独使用的”，教师可以设计“听、说、读、写结合综合性语言运用活动”。在综合性的语言实践活动中，教师要“选择既有意义又贴近学生生活经验的主题”，创设语境，“激发学生学习和体验语言的兴趣”。

教材分析：教材中“语言运用”（Using language) 的“读，议，听”（Reading,Discussing,Listening）部分含有一则广告阅读，以听力训练为主，包括了三个独立的简短对话，对话内容是不同游客对一次观鲸旅游的投诉抱怨，而“说与写”（Speaking and Writing）部分主要是操练如何投诉的日常交际用语。现行高考英语考试大纲对高考英语书面表达的要求中提到：写作题材、体裁体现实用性，内容多为日常生活和一般交往涉及的内容。而本节课的教材内容涉及的投诉话题正是学生在日常生活中常见的，因此，我把本节课的重点定位为投诉信的写作，将“读，议，听”部分的听力只保留一个短对话，并且（根据本班学生的实际，为了降低难度）把听力内容的挖空部分设置成选择题，通过听力对话内容让学生理解有关投诉的表达，而“说与写”（Speaking and Writing）部分，我只保留了句式表达，把上面的听力对话内容作为本节课的写作情景。

学情分析：本班学生为理科普通班，英语基础非常薄弱，英语学习兴趣不浓，缺乏基本词句表达的积累，写作畏难情绪高，不愿意动笔写。

二．目标

教学目标：

1. 通过课前预习，学生能从初步理解投诉信的常用句式表达

2. 通过小组合作探讨，学生掌握投诉信的写作结构及内容

3. 在“脚手架”的帮助下，学生能运用句式自主完成篇章写作

4. 增强英语写作信心，体验学习成就感。

教学重点：在“脚手架”的帮助下，学生能运用句式自主完成篇章写作

教学难点：学生能运用句式自主完成篇章写作

教学策略：支架式教学策略、协作式教学策略

课前准备：学生通过平板自主学习投诉信写作常用的句式表达

课的类型：听力写作课型

课时安排：1课时

三．教学活动

教学环节

教学活动设计

设计意图

教师活动

学生活动

Warming up 播放小视频（海上鱼鸟观看视频

激发学生兴趣，引出视频）

话题

Leading in 布置阅读任务（一则广阅读广告，完成阅读引出听力主题

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Listening 告）

介绍听力内容背景；引出问题；

播放录音

Pre-writing (Brainstorm) Writing Post- writing 问题

听录音，完成听力内听前设置悬念，激发容填空，在平板上作学生兴趣；听力内容答提交

设为选择题，降低难度，增强学生信心

针对听力内容提出问小组讨论；学生代表创设写作情境让学题（如何写投诉信---投回答

生有话可说；剖析文诉信包括什么内容）

章结构为后面写作提供“脚手架”

提供并解释参考句式

限时写作

提高表达的正确性；降低写作难度

利用平板展示点评代上传写作；互评；学取长补短，学习他人表作；呈现参考范文

习参考范文

作品的优秀之处

四．教学反思

本节课以一个有关鸟鱼的视频引出，很快吸引了学生的兴趣，接着进入阅读，引出听力的主题。在听力环节，考虑到本班学生基础差，为了降低难度，我把听力设置成选择题的形式，课堂上学生比较轻易地就做出来了，很好地增强了学生的自信心。听力完后我联系听力内容向学生抛出了一个问题：如何写投诉信（包括什么内容），在听取学生意见后把投诉信的框架板书出来，并要求他们限时写作。正因为前面有了句型、框架的铺垫，学生在篇章写作这环节没有出现很大的困难，从他们在平板上提交的作品来看，大部分学生还是写得不错的：投诉信的框架、内容都不错，不过句子的正确表达以后还要加强。总的来说，本节课基本完成教学目标，达到教学效果。

课前预习

理解并翻译以下句子（完成后拍照上传到平板并观看答案自行更正）: 1.

Much to my regret, I write this letter to make a complaint(投诉) about the tour.

2.

I'm sorry to trouble you but I'm afraid that I have to make a complaint about the tour.

3.

I’m feeling annoyed with/unsatisfied with the tour guide’s attitude.

4.

I’d like a (full) refund(退款), please.

5.

I would appreciate it very much if you could take my complaints seriously. 2

6.

I hope you can look into this matter as soon as possible.

7. I’m looking forward to a positive reply from you.

课中训练

一．阅读下面一则广告“Whale Watching Tours”并在文中划出问题的答案：

What can visitors enjoy according to the advertisement?

二.

听录音（Sharon 与导游之间的对话），找出Sharon 的问题(从选项中选) Sharon:

1.

Excuse me, the tour ___________________________________ and we’d like a refund please. 2. We only saw one whale and that one was __________________________________. 3. I’m afraid that’s no good for us as we’re visitors to this area and ________________________. 4. Well, actually, _________________________________. A.

we’re leaving tomorrow morning B.

too far away to see properly 3

C.

wasn’t what my husband and I had expected D.

We’d like a full refund

三．头脑风暴（如果你是Sharon,你要向旅行社经理写一封投诉信，你会怎样写？）

Part1 ____________________________________________ Part2 ____________________________________________ Part3_____________________________________________

四．写作

参考句型：

1.

Much to my regret, I write this letter to make a complaint(投诉) about the tour. 2.

I'm sorry to trouble you but I'm afraid that I have to make a complaint about the tour. 3.

I’m feeling annoyed with/unsatisfied with the tour guide’s attitude.

4.

I’d like a (full) refund(退款), please. 5.

I would appreciate it very much if you could take my complaints seriously. 6.

I hope you can look into this matter as soon as possible. 7.

I’m looking forward to a positive reply from you.

Dear manager, _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Yours, 4

Sharon 学生学习范文：

Dear manager, I'm sorry 1.______________( trouble) you but I'm afraid that I have to make a 2._________ (complain) about the tour.

Last weekend my husband and I 3.___________(go) on the whale watching tours. However, the tour wasn’t 4.___________ we had expected.We only saw one whale and that one was too far away to see 5._____________(proper). Besides, the attitude of the tour guide was 6._____________(satisfy). Therefore,We’d like 7.___________ full refund. I would appreciate 8._____________ very much if you could take my complaints seriously. I’m looking forward to a positive reply 9._____________you.

Yours, Sharon 参考范文：

Dear manager, I'm sorry to trouble you but I'm afraid that I have to make a complaint about the tour.

Last weekend my husband and I went on the whale watching tours. However, the tour wasn’t what we had expected.We only saw one whale and that one was too far away to see properly. Besides, the attitude of the tour guide was unsatisfying. Therefore,We’d like a full refund. I would appreciate it very much if you could take my complaints seriously. I’m looking forward to a positive reply from you.

Yours, Sharon

课后巩固

1.

根据参考范文修改自己的文章。

2.

根据写作内容，补全篇章表达。

假设你是李华，3月1日在某网站购买了一本英文原版小说Pride and Prejudice．收到货后，你发现封面破损并存在缺页现象，请你就此向网站客服写封电子邮件投诉，要求该网站就此事道歉并重邮一本新的，如不行要求退货．

注意：1.词数100左右．信的开头已经写好，但不计入总词数．

2.可适当增加细节，以使行文连贯．

Dear Sir or Madam, 5

I'm sorry to trouble you but I'm afraid that _________________________________(我必须投诉)

about the novel Pride and Prejudice, ____________________________________ (我在你们网站购买于3月1日)．

________________________（让我非常失望的是）, the novel was so poorly packed that the cover was torn when it reached me．______________（更糟糕的是），some pages are missing, which I think is unacceptable. It's beyond belief to have received such poor service and I insist that you either replace the novel with a new one and _______________（向我道歉）or give my money back．___________________________________________________________________（如果您能尽快处理我的投诉，我将非常感激）．

____________________________________________________________________(谢谢您关注,我期待您的回复）.

Yours sincerely, Li Hua 参考范文：

Dear Sir or Madam, I'm sorry to trouble you but I'm afraid that I have to make a complaint about the novel Pride and Prejudice, which I bought from your website on March1st． Much to my disappointment, the novel was so poorly packed that the cover was torn when it reached me．What's worse，some pages are missing, which I think is unacceptable. It's beyond belief to have received such poor service and I insist that you either replace the novel with a new one and apologize to me or give my money back．I'd be grateful if you could settle my complaint as soon as possible．

Thank you for your consideration and I am looking forward to your reply．

Yours sincerely,

Li Hua

附课前练习答案：

1.

Much to my regret, I write this letter to place a complaint(投诉) against the tour. 我感到非常遗憾，我要写信投诉这次旅行。

2.

I'm sorry to trouble you but I'm afraid that I have to make a complaint about the tour.

要打扰您我感到非常抱歉但我必须要投诉这次的旅行。

3.

I’m feeling annoyed with/unsatisfied with the tour guide’s attitude.

对导游的态度我感到很生气/感到很不满意。

4.

I’d like a (full) refund(退款), please. 我希望能全额退款。

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5.

I would appreciate it very much if you could take my complaints seriously.

如果您能认真处理我的投诉问题我将不胜感激。

6.

I hope you can look into this matter as soon as possible. 我希望您能尽快调查这个问题。

7.

I’m looking forward to a positive reply from you. 我希望早点收到您的回复。

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