Writing课堂实录【1】

Lead- in T: look at the calendar. When it comes to this special day, what occurs to you? S: Single’s Day and Double Eleven Shopping Day.

T: Do you think all the products bought from the Internet satisfactory? S: No T: For online shoppers, sometimes what we get is different from what we expect. (Display a pair of pictures to prove what I said: buyer’s show VS seller’s show). How to deal with such unsatisfactory situation? Can you give me some suggestions? S: Return it to the seller. Exchange it for a new one. Ask for a refund. T: Sounds great. If we consumers aim to protect our own rights under this circumstance, we’ll write a letter or an email in which we express our purpose clearly, list the existing problems and put forward our requirements. This is called a letter of complaint. Today, I’ll teach you how to write a letter of complaint.

Teaching process ⑴Before writing, I’ll show you three letters of complaint for reference. The first letter is about a problematic recording pen.

Sample 1 Dear Sir or Madam, I’m writing to inform you that I find the recording pen unsatisfactory. I bought it from your website several days ago. However, there seems to be something wrong with it.

First, the voice isn’t so clear as you claimed. Second, it’s not easy to operate, which has caused me much trouble. Third, while a recording pen at such a price shouldn’t have had so many problems, it often breaks down.

Due to its poor quality and much inconvenience it has caused, I wonder whether you can do something about it. I would appreciate it very much if I can get my money back. I’ll send it back to you as soon as you return the money to me. If it can’t be helped, I hope you could have it repaired or exchanged. I’m looking forward to your early reply. Yours sincerely,

Li Hua After reading, try to answer my three questions: What’s the writing purpose? (inParagraph 1)

Why does the writer complain? (inParagraph 2) How to solve the matter? (inParagraph 3)

⑵Now, let’s move to the second letter. It is about canteen’s poor service.

Sample 2 Dear headmaster, I feel bad to bother you but I have to reflect the existing problems about the canteen service, which has given rise to a lot of complaints among students. For one thing, the rice is hard, the steam bread is usually cold and vegetable is often overcooked. For another, the price of the food is surprisingly high. Worse still, the canteen staff’s attitude to the students is unfriendly.

All in all, there is so much room for improvement as far as the canteen is concerned. I would appreciate it if you could take my complaint into consideration. Looking forward to your reply. Truly yours，

Li Ming T: Do you think the structure of the second letter is different from or similar to the first one? S: They are similar to each other in structure. ⑶T: Besides problematic products and poor service, sometimes we may find a certain person is unbearable. Please read letter 3.

Sample 3 Dear Sir or Madam, I feel bad to trouble you, but I am afraid that I have to make a complaint about my roommate Li Hua. I know it’s important for us to live in harmony with each other, but his inconsiderate

behavior really drives me crazy. For one thing, his friend visits him constantly, making a lot of noise. For another, he often makes phone calls at night, which disturbs my rest. What makes me most unbearable is that he often uses my things without asking for my permission. So I find it hard to get along well with him, and this greatly affects my life and study. I’d appreciate it very much if you could take my complaint into consideration and arrange another room for me next term.

Yours sincerely，

Zhang Ming

T: In fact, these are three common occasions when we need to write a letter of complaint. Can you summarize the basic structure of a letter of complaint after reading the samples? There are three parts in total S: Yes.

Part 1: what: what’s your writing purpose

Part 2: why: the reasons why you complain

Part 3: how: how to solve the matter ⑷T: Knowing basic structure is the first step to a beautiful writing, commanding related expressions is also a must. It’s your turn to finish exercises about useful expressions. You’ll be divided into 3 big groups and each group is in charge of one part.)

Smart Expressions -----What

①I’m writing to ______________________________ （投诉/表达对……的不满）

②_______________________________but I have to make a complaint about… (我很抱歉要麻烦你) ③I’m __________________________, but …is __________. （我不愿意投诉，但是……让人无法忍受）

④I am writing this letter to ___________________I’ve come across recently and appeal for the improvement of …（反映一些问题）

Smart Expressions ----Why

⑤________________________________the problems emerged one after another. (就在几天后) ⑥The problematic product /the poor service ________________I could hardly________________________. （让我如抓狂以至于我无法忍受它）

⑦For one thing… for another…（更糟糕的是……/让我最无法忍受的是……）

Smart Expressions ----How

⑧Due to its poor quality and much inconvenience it has caused, I wonder whether____________________.(我能得到退款) ⑨Therefore, I require that you _________________ a new one within a week. （把它更换成新的）

⑩_____________________you could take my complaint into consideration. I’d like to have this matter settled as soon as possible. （我将万分感激如果……）

T: After 3 minutes, I’ll ask you to check answers one by one.

⑸Try Your Hand 假设你是李华，“双十一”你从网站上购买了一台平板电脑,出现一系列质量问题。要求公司应尽快予以更换或者退款。请用英文写一封100字电子邮件。

Before their writing, I’ll list the grading standard to arouse students’ attention to content, expression and handwriting. Grading

Standard marks ★★★★★

contents complete Words/phrases/sentences Proper and various mistakes handwriting few perfect

★★★★

★★★

1-2points missing Over2 points missing proper basically proper some many good not bad

While writing, the first group who is in charge of “what” part writes the first paragraph, the second group who is in charge of “why “part writes the second paragraph, the third group who is in charge of “how “part writes the third paragraph.

After writing, 4 students form a minor group and students read others’ passage and recommend a good one to me. I’ll show their recommendation to all the students, grade and review their passage in public. Finally, show the sample to the students and read aloud together. Dear Sir or Madam, I feel bad to bother/trouble you but I have to make a complaint about the ipad bought from your website on Double Eleven Shopping Festival. For one thing, as soon as I opened the parcel, I found the screen seriously broken. For another, it couldn’t be connected to the internet or charged. What’s worse, the problematic ipad is not easy to operate. Owing to its poor quality and much inconvenience it has caused, I require that you exchange it for a new one within a week or refund my money. I would appreciate it if you could take my complaint into consideration.

Sincerely yours, Li Hua

⑹draw a conclusion: after this class, I do hope you can make your letter of complaint fluent and convincing since it is a good way to protect our rights.