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高一美术班书面表达复习之投诉信

台师高中高一英语备课组. 一、投诉信

在日常生活中，人们常会遇到令人不满意的情况，如所购买的商品有瑕疵、售后服务不好、旅游过程中受到不公正的待遇等。这时我们可以写投诉信以求问题得到解决。投诉信与普通书信格式一样，但要注意的是写投诉信是为了解决问题，因此写信时一定要态度诚恳、礼貌委婉。

投诉信一般包括以下内容：

1. 自我介绍；

2. 写信的目的；

3. 投诉的原因(具体讲述不满意的地方)；

4. 希望得到的结果(提出相应的解决方案

或建议性的意见)；

5. 表示感谢。

二．话题词汇

complain

complaint

dissatisfaction

dissatisfied

disappointed

annoyed

三、

投诉信格式模板：

Dear ________，

I am ________ (自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about ________ (抱怨的事情)．

The reason for my dissatisfaction is ________ (总体介绍). In the first place, ________ (抱怨的第一个方面). In addition, ________ (抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)to ________ (抱怨的方面带来的后果)．

I appreciate it very much if you could ________ (提出建议和请求), preferably ________ (进一步的要求), and I would like to have this matter settled by ________ (设定解决事情最后期限)．

Thank you for your consideration and I will be looking forward to your reply.

Yours sincerely，

Li Ming

四．投诉信写作的步骤

第一段：介绍自己+写作意图

介绍自己：I am Li Hua, a customer of your store.写作意图

①

I am writing to complain about+N.性短语

②

I am sorry to trouble you but I’m afraid that I have to make a complaint about +N.性短语

③

I want to express my dissatisfaction about the TV that I bought from your store. ④

I am really annoyed about...... 第二段：说明投诉的问题+可以适当加点建议

①

I was astonished because +完整句子

and I don’t think you should neglect this deficiency.

②

I have dialed your service number for several times but it was always busy. ③

To improve the situation, I suggest that you take the following measures.加具体建议

④

I insist that you change a new one for me or give me a refund. ⑤

Can you change a new one for me as soon as possible? ⑥

I can not imagine/I can hardly understand that a big department store enjoying high reputation should offer such rude service.

注意：具体情况具体陈述，内容比较多变。

第三段：希望对方给予考虑，期待回复。如果能解决表示感谢。

①

I hope you will give due attention to this problem. ②

I hope you can take my complaint and suggestions seriously. ③

I would appreciate it if you help to settle the problem. ④

I’m looking forward to your early reply.

五．熟记常用表达：

I’m feeling annoyed ...

I am writing to complain about / express my dissatisfaction / disappointment with ... Excuse me, I think you’ve given me the wrong ...

Excuse me, but there’s a problem with ...

There are some problems with ... I’m really not happy ...

I’m sorry to bother you but ... I’m afraid there may be a misunderstanding.

I understand it’s not your fault, but ...

I’d like a full refund.

I would appreciate it if you ... as soon as possible. I feel something should be done about ... I am looking forward to your early reply.

六．真题练习

(2008年湖北卷书面表达)

假设你是卜曼宜, 你购买了一部某外国公司生产的手机, 因有质量问题, 要求该公司更换。请根据下列要点,

用英文写一封电子邮件。

要点：

1. 问题：手机不响铃，不能发短信；该产品已售完，无法更换；型号新，无配件，无法维修。

2. 要求：公司应尽快予以更换。

注意: 1. 词数为100 左右；

2. 参考词汇：配件

spare part；

3. 电子邮件的开头和结尾已为你写好

（不计入你所写词数）。

Dear Sir, I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr. 2008 at Tele Mall in Wuhan, P. R. China.

______________________________________________________________________________________________________________________________________________________________ Thank you for your consideration. Sincerely yours, Bu Manyi 七．作业

假设你是李华，两周前你从网上一套书虫系列读物（BookwormSeries）昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下：

1. 介绍购物情况

2. 反映存在问题

3. 提出解决方案

注意：

1. 词数100词左右

2. 可适当增加细节，使行文连贯

3. 开头结尾已给出，不计入总词

可能用到的生词：投诉complaint n. 附：

参考范文【2008年湖北卷书面表达】：

Dear Sir, I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr. 2008 at Tele Mall in Wuhan, P. R. China. Ten days after that, it didn’t ring or send text messages. Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long? Therefore I require that you send me a new one of the same model within a month. Thank you for your consideration. Sincerely yours, Bu Manyi 参考范文（作业）：

To whom it may concern,

I am one of your customers(顾客). I ordered（订购）a set of(一套) Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.

I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.

Looking forward to your reply.

Li Hua