Using LanguageⅡ优秀公开课教案

Teaching Plan

Letter of complaint

Wu Xiaoyan

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Teaching Plan Letter of complaint Teaching goal: To write letter of complaint Important & difficult point: 

Use scaffold to help students

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Start from detailed and small points 

Use PPT to aid the class 

Lead students to write a letter in class Teaching procedures: Step One Introduction 1. Greetings T: Nice to meet you, boys and girls! It’s a once-in-a-lifetime chance to share the class with you. I feel very lucky and happy, I really want to make friends with you all. So, first I’d like to share a story of mine with you! Ms Wu’s Trouble Ms Wu, an English teacher, whose students are going to graduate in June. So she is really busy with her work. However, there is something troubling her recently. Ms Wu lives in Kaixin District, but she is living unhappily now. That’s because of her neighbor, who disturbs the life of her family. Case No. 1: One night, Ms Wu felt so tired that she was about to 2

sleep when she heard a loud noise from the door. She was scared. Her husband opened the door and found it was the neighbor, who was drunk and trying to open their door with keys. How terrible it was! Case No. 2 The neighbor likes drinking and usually drinks too much. What’s worse, she usually returns home after 11:30 p.m., and will keep knocking at the door loudly, because she leaves the key home. As a result, Ms Wu and her family can’t sleep well at night. She has to drink much coffee at work. Her daughter is afraid to stay at home alone, for she thinks bad people will open their door. Ms Wu can’t bear it any longer. She is very very……angry. She must do something, she wants to……

Questions: Who troubles Ms Wu? How does the neighbor trouble Ms Wu? What’s the result of the trouble?

2. Have students answer the questions. (list answers on PPT) 3. Lead ss think about the question: How does Ms Wu solve this trouble? 4. Introduce today’s topic: Letter of Complaint Step Two Presentation Part 1 Deal with example letter 1. Display the letter written by Ms Wu 3

Dear Neighbor, I am your neighbor next door. I feel sorry to trouble you but I am afraid that I have to complain to you that you have caused me some trouble. The reason for my dissatisfaction is that you disturb my family at night. For one thing, once you got drunk and tried to open our door mistakenly. For another, you usually return home late, and keep knocking at the door loudly. As a result, I find it hard to bear it. We can’t sleep well, what’s worse, my daughter is afraid to stay at home alone, for she thinks bad people will open our door. I would appreciate it very much if you could pay attention and avoid making loud noises. I hope this problem will solved as soon as possible. Thank you for your consideration! Yours sincerely, Neighbor 2. Have ss read the letter loudly by themselves 3. T analyze the letter: Pay attention to the red parts on PPT 4. Analyze the red parts and lead to their function in the letter 4

Structure(结构):Writing purposeGeneral matterProblem 1Problem 2Result 1Result 2SolutionTimetable

Part 2 Deal with vocabulary and sentence structure that are needed in writing 1. Dear Manager, Dear Director, Dear Sir or Madam, To someone it may concern, 2. be/feel unsatisfied with, the dissatisfaction is……

3. complain to sb. about/ of/ that 4. change or refund 5. as soon as possible, by the end of Part 3 Have ss write a letter 5

Try your hand (牛刀小试)Li Huagot full marks in the English exam.His parents bought him a PearphoneX in the store.However, a week later, the phone went wrong.•sometimes, the camera doesn’t work.•It can’t send short message at all.Li Huahpoes:the store can change a good one OR refund (退款) the cash

1. Help ss with the aid of the structure Dear

, I am

. I feel sorry to trouble you but I am afraid that I have to complain to you that

. The reason for my dissatisfaction is that

. For one thing,

For another,

. As a result, I find it hard to

. What’s worse,

I would appreciate it very much if you could pay attention and

. I hope this problem will solved

. Thank you for your consideration! Yours sincerely, Neighbor 2. Have ss display their pieces 6

Step Three Review , Summary and Homework Tipsfrom Ms WuTo complain is a way to solve the problemnot a way to lead to new problemTo complain politely, and honestlyIn face of difficulty, we should:make fewer complaintsmake more effortsmake our dreams come true

Homework: Polish the letter written in class and hand it in to their English teacher.

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