Using LanguageⅡ优质课教案

1 核心素养观下的英语写作常规教学初探（1）

英语应用文写作之投诉信导学案

教师：贺心怡

班级：201班

姓名：

Learning Objectives：

1.

Language Competence(语言能力):

State the writing purpose and the problem clearly; 2.

Learning Ability(学习能力): Monitoring, evaluating, and reflecting; 3.

Thinking Quality(思维品质):

Write the complaint letter with a proper structure；

4.

Cultural Awareness (文化意识): Use appropriate language/tone. 第一课时：

Task 1:

考场作文+小组互评互改文章+教师批阅

Task 2 Group Work Students reflect on their own works from the following aspects, then working in groups, analyzing and summarizing.

Checklist 1.Is the complaint stated clearly and directly? 2.Is the information factual and relevant? 3.Is the suggestion reasonable and practical？

4.Is the language appropriate and formal? 5.Is the tone serious and businesslike? 6.Does my letter follow the structure of a complaint letter? 7.Have I checked for punctuation and capitalization? 8.Have I checked for spelling errors? 9.Have I used correct tense? 10.Have I used appropriate language? Name Strength Weakness

贺心怡：核心素养观下的英语写作常规教学初探(1)——英语应用文写作之投诉信（导学案）

2 第二课时

Step 1: Feedback on your work (problem focus) You may take notes here:

How to avoid those problem and write a better complaint letter? Step 2: Concepts to get （一）应用文写作（Practical Writing）

应用文写作是为了公务或个人事务而写，用于解决实际问题的，被广泛地运用于日常生活中，具有特别的实用意义。

Essentials of Practical Writing 1.

Write with a specific purpose

2.

Use appropriate language 3.

Write in a fixed layout（布局）

(No matter what you are writing，you should firstly think about why you write.) （二）投诉信写作（Complaint Letter）

1.Analyze the requirements and prepare

假设你是李华，于2019年3月18日在购书网站amazon.com上购买了一套书虫系列读物（Bookworm Series)。昨天收到后发现：

(1)书籍有缺页，封面破损；

(2)系列读物数量不足；

(3)递送超时。

请就此事给amazon.com写一封投诉信，并提出你对该网站改进服务的建议。

可能用到的生词：complaint n.抱怨，投诉

Purpose

Tone

Design the

Structure of

the letter

贺心怡：核心素养观下的英语写作常规教学初探(1)——英语应用文写作之投诉信（导学案）

3 Step 3: Trial run 1.

What’s the problem?(反例分析）

Hi, buddy（亲），

Because of the very very bad service, I am very sad and disappointed. I want to complain.Could you please help me? I booked a set of Bookworm Series

on your website on 18th March, 2019. I didn’t receive them until yesterday. Some pages of one book were missing. The cover of one book was torn. What’s more, some books are missing. I demand that you should pay more attention to your service and pay me 1,000 yuan for the accident. Or I will do something to teach you a lesson.

Wait for your reply. Best wishes for the website’s good future. Sincerely yours, Lihua 2.

Can you make it a better version? (Group Work)

3.

Appreciate the teacher’s version and compare.

Step 4: Summary Step 5: Assignment What if the customer services of Amazon.com did not take responsibility towards this matter and totally ignored your last complaint letter?

Now write a complaint letter to The Consumers Association and tell them what happened. This time, you should center on the purpose, paying closely attention to the tone and

structure, and then try to polish your letter by changing the vocabulary, sentence patterns and logical coherence and cohesion.

贺心怡：核心素养观下的英语写作常规教学初探(1)——英语应用文写作之投诉信（导学案）